Terms & conditions.

Double V Services LLC d/b/a Green Ops (formerly Double V Landscaping)
Phone: 817-382-1722 · Email: info@callgreenops.com · Service Area: Dallas–Fort Worth, Texas

1. GENERAL TERMS & ACCEPTANCE

These Terms & Conditions (“Terms”) govern services provided by Double V Services LLC d/b/a Green Ops (formerly Double V Landscaping) (“Company,” “we,” “us,” or “our”) to the customer, property owner, HOA, property manager, or other authorized contracting party (“Customer” or “you”).

By accepting a quote, proposal, estimate, maintenance agreement, work order, or other service agreement incorporating these Terms, Customer agrees to these Terms.

Acceptance may be evidenced by:

• Written or electronic signature;
• Electronic approval through Company software or customer portal;
• Approval by email or text message;
• Payment of a deposit;
• Payment of an invoice;
• Written authorization for Company to begin work; or
• Other documented conduct reasonably demonstrating acceptance of the applicable agreement.

The specific quote, proposal, maintenance agreement, Change Order, or other written agreement controls the scope and price of the particular work.

These Terms apply to residential, commercial, HOA, and other properties serviced by Company.

Services may include, but are not limited to:

• Lawn mowing and maintenance;
• HOA entrances and common areas;
• Flowerbed maintenance;
• Landscape installation;
• Landscape design;
• Plant and tree installation;
• Mulch installation;
• Sod installation;
• Weed control;
• Herbicide applications;
• Fertilization;
• Pesticide applications;
• Drainage work;
• Irrigation-related services;
• Hardscape installation;
• Seasonal cleanups;
• Tree and shrub services;
• Property cleanup;
• Landscape enhancements;
• Christmas and holiday light design, installation, takedown, and storage; and
• Other services identified in an approved scope of work.

2. ESTIMATES, PROPOSALS & PRICING

Unless otherwise stated:

• Estimates and proposals are valid for 30 calendar days from issuance.
• Pricing is based on labor, materials, fuel, equipment, disposal costs, subcontractor pricing, transportation, and reasonably visible site conditions at the time of estimation.
• Estimates are based on conditions reasonably observable during inspection.
• Material quantities are estimates unless expressly stated as fixed quantities.
• Company may revise an estimate before acceptance if costs or circumstances materially change.

Additional charges may be required because of:

• Material price increases;
• Hidden or unforeseen conditions;
• Utility conflicts;
• Soil conditions;
• Drainage conditions;
• Rock;
• Roots;
• Buried concrete;
• Construction debris;
• Unknown obstructions;
• Access limitations;
• Excessive overgrowth;
• Customer-requested changes;
• Work performed by third parties;
• Conditions materially different from those reasonably visible at the time of estimate; or
• Other circumstances outside the original scope.

Work outside the accepted scope will be treated as additional work and may require a Change Order.

3. PROJECT DEPOSITS

Unless otherwise stated in writing, project work requires a 50% deposit before scheduling, labor allocation, material purchasing, or commencement of work.

Deposits may be used toward:

• Materials;
• Delivery;
• Equipment;
• Labor commitments;
• Subcontractors;
• Disposal;
• Scheduling; and
• Other project expenses.

A deposit is not automatically refundable merely because Customer later cancels.

If a project is canceled, Company may retain amounts reasonably attributable to:

• Materials ordered or purchased;
• Non-returnable materials;
• Restocking fees;
• Delivery charges;
• Design services;
• Labor performed;
• Equipment commitments;
• Subcontractor commitments;
• Administrative costs specifically agreed to;
• Other amounts properly earned or incurred under the agreement.

Any remaining amount refundable under the agreement or applicable law will be returned to Customer.

Nothing in this section limits cancellation or refund rights that cannot lawfully be waived.

4. PAYMENT & INVOICING

Unless a different payment schedule is stated in the applicable agreement:

Projects

Project balances are due upon substantial completion and receipt of the applicable final invoice.

Large projects may require milestone or progress payments.

Recurring Maintenance

Maintenance services may be billed:

• Per visit;
• Weekly;
• Monthly;
• On a recurring schedule; or
• According to another written service agreement.

Recurring invoices are due according to the invoice or applicable maintenance agreement.

Additional Work

Approved additional work, Change Orders, extra labor, additional materials, and other authorized charges may be invoiced separately.

Cancellation

Termination or cancellation of service does not eliminate Customer’s obligation to pay for:

• Work already performed;
• Completed service visits;
• Approved additional work;
• Materials purchased or ordered;
• Project expenses properly incurred;
• Outstanding invoices; or
• Other amounts properly earned before the effective cancellation date.

Company may issue a final account invoice following cancellation.

5. ACCEPTED PAYMENT METHODS

Company may accept:

• Cash;
• Check;
• Credit card;
• Debit card;
• ACH/bank transfer;
• Zelle; or
• Other approved payment methods.

Company may discontinue acceptance of a particular payment method prospectively.

6. CARD-ON-FILE & AUTOMATIC PAYMENT AUTHORIZATION

Providing or previously using a credit or debit card does not by itself authorize Company to charge that card for future invoices.

When Customer separately authorizes:

• Storage of a payment credential;
• Automatic payments;
• Recurring billing; or
• Future merchant-initiated transactions,

Customer authorizes Company’s payment processor to retain the applicable payment credential and process authorized payments according to that authorization.

Automatic payment authorization may cover, when expressly authorized:

• Recurring maintenance invoices;
• Completed service visits;
• Approved recurring charges;
• Final invoices following cancellation;
• Project progress payments;
• Approved Change Orders; and
• Other charges identified in the applicable authorization.

Any automatic-payment authorization required by Company’s payment processor may be obtained separately through Company software or the payment-processing platform.

Customer may revoke authorization for future merchant-initiated charges by providing written notice, subject to reasonable processing time.

Revocation of payment authorization:

• Does not by itself cancel the underlying service agreement;
• Does not eliminate existing invoices;
• Does not erase amounts already earned; and
• Does not prevent Company from pursuing lawful collection of unpaid amounts.

If an authorized payment is declined, Customer remains responsible for the underlying balance.

7. PAST-DUE ACCOUNTS & LATE CHARGES

An invoice not paid by its stated due date is considered unpaid.

Company may:

• Send payment reminders;
• Suspend future service;
• Decline additional work;
• Terminate recurring service;
• Require advance payment for future work; or
• Pursue lawful collection remedies.

Accounts more than 15 days past due may be suspended.

Accounts more than 30 days past due may be referred for collection or pursued through other lawful remedies.

If a late fee or finance charge applies, it must be disclosed in the applicable agreement or invoice and shall not exceed the maximum amount permitted by applicable Texas law.

Company will not impose a late fee, finance charge, or interest rate prohibited by law.

8. COLLECTION COSTS & ATTORNEY’S FEES

Customer remains responsible for valid unpaid balances.

To the extent permitted by the applicable agreement and Texas law, Company may seek recovery of reasonable and necessary costs incurred in collecting an unpaid contractual balance, including:

• Court filing fees;
• Service-of-process costs;
• Lawful collection costs; and
• Reasonable and necessary attorney’s fees recoverable under contract or applicable law.

Nothing in these Terms guarantees that every collection expense or attorney’s fee will be recoverable in every proceeding.

9. RETURNED OR FAILED PAYMENTS

Returned checks, reversed ACH transactions, declined authorized payments, or other failed payment attempts do not discharge the underlying invoice.

Customer must provide another accepted method of payment.

Any returned-payment fee will be limited to an amount permitted by applicable law.

10. CHARGEBACKS & PAYMENT DISPUTES

Customer should promptly contact Company regarding any disputed invoice or payment so Company has a reasonable opportunity to investigate.

Nothing in these Terms limits Customer’s lawful right to dispute a genuinely unauthorized or incorrect transaction through a financial institution.

However, a payment dispute or chargeback does not by itself determine whether the underlying debt for authorized and properly completed services remains owed.

When responding to a payment dispute, Company may submit relevant records including:

• Signed agreements;
• Electronic acceptance records;
• Text or email approvals;
• Estimates;
• Invoices;
• Photographs;
• Service records;
• GPS or scheduling records;
• Communications; and
• Other evidence regarding authorization and completion of work.

11. PROJECT CANCELLATION

Customer should provide cancellation in writing.

If Customer cancels after Company has incurred costs or begun work, Customer remains responsible for amounts properly earned or incurred, including:

• Labor performed;
• Materials ordered;
• Materials purchased;
• Non-returnable materials;
• Restocking charges;
• Delivery charges;
• Equipment use or commitments;
• Disposal expenses;
• Approved subcontractor costs; and
• Other authorized project expenses.

Nothing in this contractual cancellation policy limits a statutory cancellation right that applies to a particular consumer transaction under Texas or federal law.

12. TEXAS STATUTORY CANCELLATION RIGHTS

Certain consumer transactions may provide cancellation rights under applicable Texas or federal law depending on the nature of the transaction and how or where the agreement was entered.

When a statutory cancellation right applies, the applicable statute and any legally required cancellation notice control over an inconsistent contractual provision.

Nothing in these Terms is intended to waive a cancellation right that cannot legally be waived.

When required by law, Company will provide any legally required cancellation notice separately from these Terms.

13. RECURRING SERVICE CANCELLATION

Unless a service agreement provides otherwise, recurring maintenance service requires 30 days’ written notice of cancellation.

Customer remains responsible for:

• Completed service visits;
• Services performed before the effective cancellation date;
• Approved additional work; and
• Any outstanding account balance.

Company may issue a final invoice after cancellation.

Cancellation does not erase amounts already earned.

14. COMPANY’S RIGHT TO SUSPEND OR TERMINATE SERVICE

Company may suspend or terminate service for legitimate business or safety reasons, including:

• Nonpayment;
• Repeated late payment;
• Unsafe conditions;
• Dangerous animals;
• Threatening conduct;
• Harassment;
• Verbal abuse toward employees or representatives;
• Repeated inability to access the property;
• Interference with work;
• Material breach of an agreement;
• Illegal activity at a work area; or
• Conditions making continued work unreasonable or unsafe.

Termination does not waive any valid amount already owed.

15. RECURRING MAINTENANCE SERVICE

Recurring maintenance pricing may be:

• Per visit;
• Monthly;
• Seasonal; or
• Structured under a written maintenance agreement.

Monthly maintenance pricing may reflect the average annual service requirements of the property rather than identical labor or service intensity during every month.

Monthly pricing is not automatically reduced due solely to:

• Seasonal growth changes;
• Reduced winter growth;
• Drought;
• Rain;
• Temporary weather delays;
• Fewer visible weeds; or
• Other normal seasonal variation.

Services may be adjusted based on reasonable landscape needs while remaining within the contracted scope.

16. LAWN MOWING & ROUTINE MAINTENANCE

Company will perform the services identified in the applicable maintenance agreement.

Unless specifically included, routine mowing does not automatically include:

• Leaf removal;
• Excessive debris cleanup;
• Pet-waste cleanup;
• Storm cleanup;
• Overgrowth restoration;
• Irrigation repair;
• Plant replacement;
• Tree trimming;
• Bed restoration;
• Pest treatment; or
• Other services outside the agreed scope.

Additional work may be separately quoted or invoiced when approved.

17. CUSTOMER PREPARATION BEFORE SERVICE

Customer is responsible for removing or identifying reasonably foreseeable hazards and movable objects before service, including:

• Toys;
• Hoses;
• Extension cords;
• Temporary irrigation;
• Decorations;
• Furniture;
• Pet waste;
• Loose objects;
• Landscape ornaments;
• Children’s equipment;
• Cables;
• Tools; and
• Other movable obstructions.

Company will exercise reasonable care around visible obstacles.

Company is not responsible for damage caused by hidden, concealed, improperly installed, deteriorated, or unmarked objects that could not reasonably be discovered during ordinary landscape maintenance, except to the extent liability results from Company’s failure to exercise legally required care.

18. SPRINKLER HEADS, IRRIGATION & CONCEALED OBJECTS

Customer should notify Company of known:

• Sprinkler heads;
• Irrigation components;
• Drainage systems;
• Invisible-fence wiring;
• Landscape-lighting wires;
• Private electrical lines;
• Septic components;
• Pool-related lines;
• Utility lines; and
• Other concealed property components.

Company will exercise reasonable care.

However, Company is not responsible for damage to concealed, improperly installed, deteriorated, unmarked, or unusually positioned components that could not reasonably be identified during ordinary performance, except to the extent otherwise required by law.

19. GRASS CLIPPINGS, POOLS & ADJACENT AREAS

Company will make reasonable efforts to direct ordinary mowing and landscape debris away from:

• Swimming pools;
• Vehicles;
• Buildings;
• Patios;
• Outdoor furniture;
• Neighboring properties; and
• Other sensitive areas.

Landscaping inherently involves movement of small amounts of:

• Grass;
• Leaves;
• Dust;
• Dirt;
• Mulch;
• Plant material; and
• Other ordinary landscape debris.

Minor incidental debris movement does not by itself establish negligent or defective service.

Customer should disclose particularly sensitive areas requiring special precautions before service.

Nothing in this section excuses damage caused by Company’s failure to exercise reasonable care.

20. PROPERTY-DAMAGE & SERVICE COMPLAINT PROCEDURE

Customer should notify Company of alleged service-related damage or workmanship concerns as soon as reasonably practical after discovery.

Customer should, when reasonably possible:

• Identify the alleged issue;
• State approximately when it was discovered;
• Provide photographs or other documentation;
• Preserve the condition where practical; and
• Provide Company reasonable access to inspect the alleged damage.

Before authorizing permanent non-emergency repairs by another contractor, Customer should provide Company a reasonable opportunity to:

• Inspect;
• Investigate;
• Document;
• Determine responsibility; and
• Propose an appropriate correction or resolution.

This requirement does not prevent reasonable emergency action necessary to protect persons or prevent additional property damage.

Nothing in this section eliminates legal rights that cannot lawfully be waived.

21. PROPERTY ACCESS

Customer agrees to provide reasonable access to areas needed for contracted service.

Customer is responsible for:

• Unlocking gates;
• Providing current gate codes;
• Providing lawful access;
• Moving vehicles when required;
• Removing access obstructions;
• Securing pets; and
• Informing Company of known access restrictions.

When service cannot reasonably be performed because Customer failed to provide access, Company may:

• Skip the service;
• Reschedule it; or
• Assess an applicable trip/service charge if authorized by the service agreement.

22. PETS, CHILDREN & OCCUPANTS

Customer is responsible for keeping:

• Pets;
• Children;
• Residents;
• Guests; and
• Other persons

a safe distance from active work areas.

Company may stop or delay work when persons or animals create an unsafe condition.

Customer is responsible for securing animals before service.

Company personnel will make reasonable efforts to close gates they open.

23. UNDERGROUND UTILITIES & PRIVATE LINES

Customer is responsible for identifying or disclosing known private installations that ordinary public utility locating services may not mark, including:

• Irrigation lines;
• Private electrical lines;
• Drainage;
• Landscape lighting;
• Invisible fencing;
• Septic systems;
• Pool systems;
• Private water lines; and
• Other buried improvements.

Company may require utility locating before excavation.

Company is not responsible for undisclosed private improvements that could not reasonably be located or identified, except to the extent otherwise required by applicable law.

24. CHANGE ORDERS & ADDITIONAL WORK

Work beyond the accepted scope may result in additional charges.

When practical, additional work should be documented by:

• Signed Change Order;
• Electronic approval;
• Email;
• Text message;
• Customer-portal approval; or
• Other documented authorization.

Approved Change Orders may affect:

• Price;
• Materials;
• Labor;
• Equipment;
• Schedule;
• Completion date; and
• Project design.

Emergency or minor field adjustments reasonably necessary to perform the accepted scope do not automatically constitute additional work unless they materially affect scope or cost.

25. MATERIAL QUANTITIES & MEASUREMENTS

Material quantities are based on reasonable field measurements and estimates.

Actual quantities may vary because of:

• Irregular bed dimensions;
• Slopes;
• Plant density;
• Root systems;
• Grade changes;
• Settlement;
• Cutting and waste;
• Existing material;
• Hidden conditions; and
• Actual installation requirements.

Minor reasonable quantity variations do not by themselves constitute incomplete performance when the agreed finished scope is substantially completed.

26. MATERIAL SUBSTITUTIONS

If a specified product becomes:

• Unavailable;
• Discontinued;
• Backordered;
• Materially delayed; or
• Otherwise impractical to obtain,

Company may propose a reasonably comparable substitute.

Any substitution materially affecting price or appearance requires Customer approval.

Natural products such as:

• Stone;
• Wood;
• Mulch;
• Sod;
• Plants; and
• Aggregate

may contain reasonable variations in color, texture, size, shape, or appearance.

27. HERBICIDE, PESTICIDE & FERTILIZER APPLICATIONS

Applications will be performed according to applicable product labeling and legal requirements.

Customer acknowledges that treatment results may vary because of:

• Weather;
• Temperature;
• Rainfall;
• Irrigation;
• Soil;
• Existing plant health;
• Weed maturity;
• Existing seed banks;
• Pest pressure;
• Neighboring vegetation; and
• Other environmental conditions.

Company does not guarantee a completely weed-free, pest-free, or disease-free property.

Customer is responsible for complying with post-treatment instructions.

People and animals must remain away from treated areas for any applicable period stated by Company or product instructions.

28. MULCH, ROCK, SOIL & LANDSCAPE MATERIALS

Landscape materials naturally:

• Settle;
• Compact;
• Decompose;
• Move;
• Wash;
• Fade; and
• Weather.

Material depth and quantities are approximate unless specifically guaranteed in writing.

Finished depth may vary around:

• Roots;
• Plants;
• Slopes;
• Drainage features;
• Edging; and
• Existing landscape conditions.

Additional material requested beyond the accepted scope will be charged separately.

29. PLANT WARRANTY

Unless otherwise stated in the applicable proposal, plants installed by Company carry a 30-day limited establishment/workmanship warranty.

Warranty does not cover failure caused by:

• Improper watering;
• Overwatering;
• Drought;
• Freeze;
• Extreme heat;
• Severe weather;
• Irrigation malfunction;
• Pest damage;
• Disease;
• Animal damage;
• Customer neglect;
• Chemical application by others;
• Vandalism;
• Physical damage; or
• Conditions outside Company’s reasonable control.

Customer must follow applicable watering and care instructions.

30. SOD

Sod is a living product requiring immediate and proper watering.

Unless expressly stated otherwise, Company does not warrant sod against failure resulting from:

• Underwatering;
• Overwatering;
• Irrigation failure;
• Drought;
• Extreme heat;
• Freeze;
• Fungus;
• Disease;
• Insects;
• Pet damage;
• Improper mowing;
• Excessive traffic; or
• Customer neglect.

Any project-specific written sod warranty controls over this general provision.

31. HARDSCAPE WORKMANSHIP WARRANTY

Unless otherwise stated, qualifying hardscape installation carries a 1-year limited workmanship warranty.

The warranty covers defects resulting directly from Company workmanship.

It does not cover problems resulting from:

• Ground movement;
• Excessive soil movement;
• Tree roots;
• Flooding;
• Severe freeze/thaw;
• Vehicle loads beyond intended design;
• Heavy equipment;
• Customer misuse;
• Alterations by others;
• Acts of nature; or
• Conditions outside the original scope.

Nothing in this warranty limits rights that cannot legally be waived.

32. CHRISTMAS & HOLIDAY LIGHTING

Unless the applicable quote or agreement states otherwise, the following applies to Christmas and holiday lighting services.

Deposit

Holiday lighting installations require a 50% deposit before installation is scheduled, as described in Section 3.

What’s Included

Each accepted holiday lighting agreement includes design, installation, takedown after the holiday season, and storage of the lights until the next season. Takedown and storage are not billed as add-ons.

Ownership of Lights

Lights and related materials purchased through Company for Customer’s installation belong to Customer.

Company stores Customer’s lights between seasons while Customer continues holiday lighting service with Company.

If Customer does not renew holiday lighting service for a following season, Company will contact Customer and arrange a reasonable time to hand the lights over to Customer.

Bulb-Out Guarantee

During each season Company installs Customer’s lights, Company will repair or replace burned-out bulbs and failed strands of Company-installed lights at no charge after Customer notifies Company.

The guarantee continues into later seasons only while Company stores Customer’s lights and Customer renews holiday lighting service with Company.

If Customer takes possession of the lights and stores them, the bulb-out guarantee ends for those lights.

The guarantee does not cover:

• Damage caused by others or vandalism;
• Lights moved, altered, or repaired by anyone other than Company;
• Power interruptions, tripped breakers or GFCI outlets, or other problems with Customer’s electrical system; or
• Customer-supplied lights or decorations.

Power & Electrical

Customer is responsible for providing working exterior outlets or another power source identified in the quote.

Company is not responsible for outlets, breakers, GFCI devices, or wiring in Customer’s electrical system.

Roof, Gutters & Attachment

Company installs lights using clips and fasteners suited to the surface.

Customer should tell Company about known roof, gutter, fascia, or shingle damage before installation.

Company is not responsible for pre-existing damage or deterioration, as described in Section 33.

Scheduling

Installation and takedown dates are scheduled by Company and may change because of weather, safety, access, or other conditions described in Sections 42 and 47.

HOA & Community Rules

Customer is responsible for obtaining any HOA or community approval required for the display.

Customer-Supplied Lights

Section 34 applies to lights and decorations supplied by Customer.

33. EXISTING & HIDDEN SITE CONDITIONS

Customer acknowledges that landscaping is performed in existing outdoor environments where unknown conditions may exist.

Company is not responsible merely because work occurs near a pre-existing condition.

Examples include:

• Cracked concrete;
• Existing drainage problems;
• Weak retaining structures;
• Rotten wood;
• Deteriorated irrigation;
• Buried debris;
• Construction waste;
• Hidden concrete;
• Roots;
• Existing utility-box damage;
• Existing turf disease;
• Weak or diseased plants; and
• Improper work previously performed by others.

Hidden conditions materially affecting the project may require additional work and a Change Order.

34. CUSTOMER-SUPPLIED MATERIALS

Company does not warrant Customer-supplied materials unless expressly agreed in writing.

Customer bears responsibility for:

• Product defects;
• Incorrect materials;
• Incorrect quantities;
• Manufacturer problems;
• Compatibility problems; and
• Delivery issues

relating to Customer-supplied products.

Additional labor caused by defective or incorrect Customer materials may be billed when authorized.

35. IRRIGATION & WATERING RESPONSIBILITY

Unless watering or irrigation management is expressly included in the service agreement, Customer is responsible for providing appropriate irrigation to newly installed and existing landscaping.

Company is not responsible for loss resulting from:

• Improper irrigation scheduling;
• Broken irrigation components;
• Poor irrigation coverage;
• Insufficient water;
• Excessive water;
• Water restrictions;
• Customer adjustment of irrigation;
• Adjustments by another contractor; or
• Failure to follow watering instructions.

36. PROJECT COMPLETION & PUNCH LIST

A project may be considered substantially complete when the contracted improvement is reasonably capable of being used for its intended purpose even though minor corrective or punch-list work remains.

Customer should notify Company promptly of incomplete or deficient items.

Company will make reasonable efforts to correct verified workmanship issues covered under the contract or applicable warranty.

Minor punch-list items do not automatically entitle Customer to withhold an otherwise undisputed entire project balance.

37. CUSTOMER-REQUESTED REWORK

Customer-requested changes that are based on a change in personal preference rather than defective workmanship constitute additional work.

Examples include requested changes to:

• Color;
• Plant variety;
• Material;
• Layout;
• Placement;
• Shape;
• Style; or
• Design

after work has been installed according to the accepted scope.

Such rework may require additional charges.

38. DESIGN OWNERSHIP

Original landscape plans, concepts, renderings, drawings, layouts, and designs prepared by Company remain Company’s intellectual property until applicable design fees have been paid.

Unless otherwise agreed, Company designs may not be commercially copied, distributed, sold, or provided to another contractor for installation without permission.

Design fees are non-refundable after substantial design work has been completed, subject to applicable law.

39. PHOTO DOCUMENTATION

Company may photograph or record project areas before, during, and after service for:

• Documentation;
• Quality control;
• Project records;
• Damage documentation;
• Employee training; and
• Dispute resolution.

Company may use non-sensitive project photographs in a portfolio or marketing unless Customer requests otherwise in writing.

Company will not intentionally publish:

• Street addresses;
• Gate codes;
• Customer financial information;
• Customer phone numbers; or
• Other sensitive identifying information

as part of ordinary marketing without permission.

40. WORK BY OTHER CONTRACTORS & THIRD PARTIES

Company is not responsible for defects, damage, alterations, or delays caused by independent third parties outside Company’s control, including:

• Utility companies;
• Pool contractors;
• Irrigation contractors;
• Builders;
• Delivery companies;
• Residents;
• Tenants;
• Customer employees;
• Other landscapers; or
• Other contractors.

When Company itself retains a subcontractor to perform Company’s contracted scope, Company remains responsible for its contractual obligations to Customer to the extent required by applicable law.

41. LIMITATION OF LIABILITY

To the fullest extent permitted by Texas law, neither party shall be liable to the other for speculative, remote, special, incidental, or consequential damages that are not recoverable under applicable law.

Nothing in these Terms is intended to:

• Exclude liability that cannot legally be waived;
• Limit rights that Texas law prohibits the parties from waiving;
• Excuse fraud;
• Excuse intentional misconduct; or
• Eliminate responsibility where applicable law prohibits contractual limitation.

Any limitation of liability applies only to the extent enforceable under Texas law.

42. FORCE MAJEURE

Company is not responsible for reasonable delay or inability to perform caused by events outside Company’s reasonable control, including:

• Severe weather;
• Floods;
• Tornadoes;
• Hurricanes;
• Fire;
• Natural disasters;
• Government restrictions;
• Labor shortages;
• Fuel shortages;
• Material shortages;
• Supply-chain disruptions;
• Utility interruption; or
• Comparable circumstances beyond Company’s reasonable control.

Company will resume affected performance within a reasonable period after conditions permit.

43. DISPUTE RESOLUTION & TEXAS LAW

The parties agree to make a reasonable good-faith attempt to communicate about disputes before filing legal proceedings.

The parties may mutually agree to mediation when appropriate.

These Terms and applicable service agreements are governed by the laws of the State of Texas.

Any lawsuit shall be filed in a court having proper jurisdiction and venue under applicable Texas law.

Nothing in this section prevents either party from pursuing a qualifying claim in Texas Justice Court.

Nothing in this agreement requires mediation where doing so would prevent a party from timely asserting a legal right or claim.

44. STATUTORY RIGHTS & TEXAS CONSUMER LAW

These Terms are intended to supplement, not unlawfully eliminate, rights and obligations established by applicable Texas or federal law.

Nothing in these Terms waives:

• A statutory right that cannot lawfully be waived;
• A required consumer notice;
• A legally applicable cancellation right; or
• Another protection that Texas or federal law prohibits the parties from contractually eliminating.

If a provision conflicts with a mandatory non-waivable legal requirement, the mandatory legal requirement controls.

45. CONSTRUCTION PAYMENT & LIEN RIGHTS

Nothing in these Terms constitutes a waiver by either party of payment, notice, lien, retainage, prompt-payment, or other rights available under applicable Texas law.

When Texas law requires a particular notice, deadline, disclosure, or filing as a condition of enforcing such a right, the statutory requirement controls.

These general Terms do not replace any separate statutory notice required for a particular construction or improvement project.

46. AUTHORITY TO APPROVE WORK

Work may be approved by:

• Property owner;
• Authorized Customer representative;
• HOA representative;
• Authorized property manager; or
• Another person Customer has designated as having authority.

Requests from unrelated third parties, neighbors, guests, or tenants do not automatically authorize additional work.

Company may reasonably request confirmation of authority before performing additional work.

47. SERVICE SCHEDULING

Service dates may vary because of:

• Weather;
• Seasonal growth;
• Routing;
• Staffing;
• Equipment;
• Material availability;
• Property access; or
• Operational requirements.

Company will make reasonable efforts to maintain agreed service intervals.

Exact service dates are not guaranteed unless specifically agreed in writing.

48. OVERGROWN OR ABNORMAL PROPERTY CONDITIONS

Routine maintenance pricing assumes the property remains within reasonably maintainable conditions.

Additional charges may apply for:

• Excessive overgrowth;
• Neglected turf;
• Heavy weed growth;
• Storm debris;
• Excessive leaves;
• Deferred maintenance;
• Construction debris;
• Vandalism;
• Abnormally heavy cleanup; or
• Conditions outside routine maintenance.

Company will seek Customer approval for material additional work when reasonably practical.

49. AUTOMATIC RENEWAL

A recurring service agreement automatically renews only when the applicable agreement states that it automatically renews.

Renewal terms shall follow the applicable service agreement.

Pricing may be adjusted upon renewal because of changes in:

• Labor;
• Fuel;
• Materials;
• Insurance;
• Equipment;
• Disposal;
• Taxes;
• Regulatory costs; or
• Other operating expenses.

Company will communicate material pricing changes applicable to future service.

50. CHANGES TO THESE TERMS

Company may revise these Terms periodically.

A material change to these Terms does not retroactively alter the contractual terms governing completed work or an already accepted fixed project unless Customer and Company subsequently agree to the modification.

For ongoing or recurring services, revised Terms may apply prospectively after reasonable notice when permitted by the applicable service agreement and law.

Updated Terms may be provided through:

• Email;
• Customer portal;
• Invoicing software;
• Written notice;
• Renewal agreement; or
• Other reasonable electronic communication.

Customer may exercise any applicable contractual or statutory cancellation right in response to a material prospective change.

Company should retain the version of these Terms applicable to each accepted project or service agreement.

51. ELECTRONIC RECORDS & COMMUNICATIONS

Customer agrees that ordinary business records and communications may be delivered electronically when permitted by law.

Communications may include:

• Estimates;
• Proposals;
• Agreements;
• Change Orders;
• Scheduling notices;
• Service notices;
• Invoices;
• Payment receipts;
• Account notices; and
• Project communications.

Electronic signatures and electronic approvals may be used when permitted by applicable law.

Marketing communications remain subject to separate applicable consent and opt-out requirements.

52. SEVERABILITY

If a court determines that a provision of these Terms is invalid or unenforceable, the provision shall be limited or interpreted to the minimum extent reasonably necessary when legally permitted.

The remaining provisions will continue in effect to the extent allowed by law.

53. NO WAIVER

Failure by Company to enforce a contractual provision on one occasion does not automatically waive Company’s right to enforce that provision on another occasion.

Acceptance of partial payment does not automatically constitute satisfaction of the remaining balance unless Company expressly agrees in writing that the payment represents full settlement.

54. ENTIRE AGREEMENT & ORDER OF PRECEDENCE

The agreement between Customer and Company may consist of:

1. A signed or electronically accepted service agreement or proposal;
2. Approved Change Orders;
3. Project-specific written terms;
4. These Terms & Conditions; and
5. Written modifications subsequently approved by the parties.

If a specific written project provision directly conflicts with these general Terms, the more specific provision controls for that issue.

These written records supersede inconsistent prior oral discussions concerning the same scope to the extent permitted by law.

55. CUSTOMER ACKNOWLEDGMENT

By accepting an agreement incorporating these Terms, Customer acknowledges that:

• Customer has been provided an opportunity to review these Terms;
• Customer understands the agreed scope of work;
• Customer understands applicable pricing;
• Customer agrees to pay for authorized services;
• Customer understands applicable cancellation provisions;
• Additional authorized work may result in additional charges;
• Customer understands that these Terms contain important limitations, responsibilities, and procedures; and
• Customer agrees to these Terms.

A separate authorization may be required for:

• Automatic payments;
• Stored payment credentials;
• Recurring credit/debit card transactions; or
• Other payment-processor requirements.

56. CONTACT INFORMATION

Double V Services LLC d/b/a Green Ops (formerly Double V Landscaping)

Phone: 817-382-1722

Email: info@callgreenops.com

Service Area: Dallas–Fort Worth, Texas

57. HEROES DISCOUNT — 10% OFF

Who qualifies: Active-duty U.S. military, veterans, and National Guard/Reserve members; sworn police officers and firefighters, active or retired.

What you get: 10% off all Green Ops services, for your own property.

How to claim: Mention it when you request a quote and show valid military, law-enforcement, or fire credentials at the quote or first visit.

Stacking: Stacks with seasonal offers — discounts add together (e.g., 10% heroes + 10% early bird Christmas discount = 20% off).